What makes JAK different from regular courier services?
JAK uses a deferred shipping model, saving you up to 40% compared to express delivery, while still offering secure, reliable service.
What is a deferred shipping model?
JAK uses a deferred shipping model, saving you up to 40% compared to express delivery, while still offering secure, reliable service.
Where is JAK currently available?
We’re launching in KSA with the USA as our first origin hub, and expanding to more countries soon.
How does the pickup model work?
Once your shipment arrives in KSA, you’ll collect it from a designated pickup location — no need to wait at home all day.
Can I shop from any U.S. store?
Yes! As long as the store ships to our U.S. hub address, we can deliver it to you in KSA.
How much can I save with JAK?
On average, our rates are 35–40% less than market express rates.
Does JAK offer home delivery?
Right now, we operate on a pickup-only model in KSA. Home delivery may be added in future phases.
What are the extra service charges?
Perfumes – USD 10 per shipment
DG Goods – USD 10 per shipment
Premium Insurance – 2% of item value
How do I pay for my shipments?
We accept all major local and international Debit and Credit cards, PayPal, Tabby, and other secure digital payment methods.
Is there an Auto Pay option?
Yes, you can enable Auto Pay to make repeat shipments seamless.
How long will my shipment take?
Our standard delivery time is around 10 days from when your package is processed at our U.S. hub.
Can I consolidate my shipments?
Yes — basic consolidation happens automatically, and on-demand paid consolidation will be available soon.
Is JAK reliable?
Absolutely. We prioritize secure handling, transparent tracking, and insured delivery.
Can I ship perfumes or DG goods?
Yes, both are allowed with applicable service fees.
Will JAK expand beyond the USA?
Yes — Turkey, UK, China, and Italy are in our upcoming expansion roadmap.
What is the VAT rate in Saudi Arabia?
The standard Value Added Tax (VAT) rate in Saudi Arabia is 15%. This applies to most goods and services, including shipping.
What is JAK’s return policy?
JAK is a shipping and logistics service — we deliver what you buy from international stores. Returns or refunds for products must be arranged directly with the store where you made your purchase.
What items are unacceptable to ship with JAK?
For safety, legal, and customs reasons, JAK does not ship certain items. See the detailed list.
What is the maximum weight allowed per shipment?
The weight limit for JAK shipments is 36 KG (80 LB).
What is the maximum value allowed per shipment?
The value limit for JAK shipments is USD 2,500.